Support
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Analysis
Apex purchasers use analysis to develop a range of metrics, estimations, and performance data and can embed an individual or independent external 3rd party in their Project/Program Management Organization (PMO).
Quality Assurance
Apex purchasers can use quality assurance to plan, measure, and validate the quality of deliverables and embed an individual (s) in their Project/Program Management Organisation (PMO).
Project Assurance
Apex purchasers use project assurance to validate overall project delivery and outputs against defined criteria and can embed an individual or team depending on the project/program size or an external independent 3rd party in their Project/Program Management Organization (PMO).
Service Assurance
Apex purchasers use service assurance to measure and monitor the performance of a service against a Service Level Agreement (SLA). They can embed an individual or team depending on the service size or an external independent 3rd party in their Service Management Organization (SMO).